Empowering our Clients with People-Driven Digital Innovation Across Europe
We are a Group managing digital IT services and solutions, driven by people, innovation, agility, and deep industry insight. We are working with the largest private and public institutions to deliver IT services and solutions.
Being an entrepreneurial digital services group with a Human-Sized Tech Company, we are built by passionate experts and led by seasoned leaders in IT and digital transformation.

Mission
Monitoring and management of the alarms, first level of intervention based on the instructions, checking the good function of the system for which you are responsible, changes in the production environments.
Secure the quality of the services according to the Service Contracts signed by BP2I.
Level 2 support: Management and resolution of L2 incidents, interventions and follow-up on incidents, enhancement of the incident reports and knowledge base.
Write procedures, enhance existing incident reports.
Identify recurrent incidents and open problem tickets.
Client Relationship: communicate to the Client changes, incidents and provide summary about service quality, in agreement with the Service Contract.
Stay in touch as individual and as a team to evolutions of the technologies in your perimeter , follow the functional and organizational changes, consider new procedures for handling your perimeter.
We are looking for people with focus on enhancing her/his core skills sets, develop new ones and share the knowledge with other colleagues.
To work following ITIL methodology is part of the daily basis in all the areas.